Question 1

Do you take my insurance?

Accepted Answer

We operate as an out-of-network provider, which allows us to deliver a level of personalized care that in-network clinics simply cannot match.
However, we manage the administrative side for you. We verify your out-of-network benefits upfront and submit all claims on your behalf. This allows you to access premium care while we advocate for your reimbursement.

Question 2

Why out-of-network?

Accepted Answer

We are an out-of-network provider because it allows us to deliver a higher level of individualized care. Our practice is built around full one-on-one sessions with your physical therapist, without aides or double-booking. This model gives us the flexibility to tailor treatment to your specific goals, recovery timeline, and performance needs rather than the limitations often imposed by insurance-based care models.
To help simplify the process, we verify your out-of-network benefits and submit claims on your behalf.

Question 3

I'm not sure if I have out-of-network benefits. How can I find this out?

Accepted Answer

We can verify your Out-of-Network benefits for you. We will ask for additional information so that we can call your insurance company on your behalf.

Question 4

Do you take Medicare?

Accepted Answer

No, we have no affiliation with Medicare. We can provide wellness visits for those who would like to be seen and have Medicare, but these services are not covered and cannot be submitted.

Question 5

What can I expect from a session?

Accepted Answer

Evaluations and follow-up visits are 1:1 with a licensed physical therapist and are typically about an hour long. We ask that you wear clothes that you are comfortable moving around in. There is a changing room on site if you would like to bring a change of clothes.

Sessions  consist of manual therapy work, which may include soft tissue massage, joint mobilizations, Graston technique, cupping, taping, etc. as well as an exercise program that is customized for your unique needs.

Question 6

Do I need a script from an MD?

Accepted Answer

New York is a direct access state. According to NYS law, patients can be seen for 10 visits or up to 30 days, whichever comes first, without a needing a script. If you will be in physical therapy for longer than that time period, you will need to obtain a script from a physician. We are happy to provide you with a referral if needed.

REFINE

FAQ

Frequently asked questions