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REFINE
Physical Therapy
Tel: 646-926-3640
FAQ
We understand that you are looking for the best quality care and want to feel better as soon as possible. We are happy to answer any additional questions via phone call, email, or chat!
Frequently asked questions
We operate as an out-of-network provider, which allows us to deliver a level of personalized care that in-network clinics simply cannot match.
However, we manage the administrative side for you. We verify your out-of-network benefits upfront and submit all claims on your behalf. This allows you to access premium care while we advocate for your reimbursement.
We are an out-of-network provider because it allows us to deliver a higher level of individualized care. Our practice is built around full one-on-one sessions with your physical therapist, without aides or double-booking. This model gives us the flexibility to tailor treatment to your specific goals, recovery timeline, and performance needs rather than the limitations often imposed by insurance-based care models.
To help simplify the process, we verify your out-of-network benefits and submit claims on your behalf.
Evaluations and follow-up visits are 1:1 with a licensed physical therapist and are typically about an hour long. We ask that you wear clothes that you are comfortable moving around in. There is a changing room on site if you would like to bring a change of clothes.
Sessions consist of manual therapy work, which may include soft tissue massage, joint mobilizations, Graston technique, cupping, taping, etc. as well as an exercise program that is customized for your unique needs.
New York is a direct access state. According to NYS law, patients can be seen for 10 visits or up to 30 days, whichever comes first, without a needing a script. If you will be in physical therapy for longer than that time period, you will need to obtain a script from a physician. We are happy to provide you with a referral if needed.
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